DELIVERY & RETURNS

運費及安排

1) 香港,澳門 ( 商品折實滿HK$299 ) 2-3個工作天 免運費
2) 香港,澳門 ( 商品折實未滿HK$299 ) 2-3個工作天 HK$40運費
3) 亞洲其他地區 4-10個工作天 HK$50運費
4) 澳洲,歐洲及美洲 5-10個工作天 HK$150運費

FNAJewel.com REFUND POLICY
OUR CUSTOMER TERMS & CONDITIONS


EXCHANGES AND REFUNDS

Returning your product if it’s unwanted:
Please return your item unused and in original condition (as it was received by you) with proof of purchase within 14 days, and we’ll give you an exchange or refund.
Returning your product because it has a fault:
If your product develops a fault within 14 days of purchase, please return with proof of purchase and we’ll exchange or refund it.
After 14 days, we’ll repair the product as long as it’s within the terms and conditions of our warranty.


Terms & conditions of our policy

If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it.

  • By original condition we mean:
  • you’ve kept all original packaging and labels in good condition and the product can be resold at full price
  • you haven’t used the product
  • the product contains no personal data and isn’t registered to a user.
  • Unless faulty, this should be within 14 days of purchase
  • Ordinarily if you have your receipt or delivery note we’ll refund the original debit, credit or charge card used to purchase.
  • Where a product has been made to measure or personalised for you, unless faulty, we’re unable to refund or offer an exchange.
  • We can’t be returned items see below.
  • For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order. If you are only returning some of the items on your order, then we will only refund the cost of those items
  • Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.
  • This does not affect your statutory rights
  • We will make every effort necessary to deal with your return as soon as we receive it. In any case, we guarantee that we will issue a full refund or send you the replacement items within 14 days of receiving your package.

Which products can’t be returned?

  • The following products won’t be eligible for exchange or refund (unless faulty or not as described):
  • Products which you received over 14 days ago
  • Products that have been unsealed (other than to inspect)
  • Products without original packaging or where it’s been returned in poor condition
  • Where a product has been personalised for you, or made to your specific measurements
  • Products which have been opened or their protective seals removed and cannot be returned for hygiene reasons (unless faulty):
  • Pierced earrings

Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.
This does not affect your statutory rights.